Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at email@example.com
Q. Where do you ship from?
A. We ship from our manufacturing factory or warehouse located in Delhi and Muzaffarnagar (Uttar Pradesh), India. So, please expect your items to be shipped separately (if you order more than one item) as some orders are sent from the factory while the others are shipped from our warehouse. Since we have collaboration with other Chinese and Indian manufacturers for relevant products, you might also receive products directly shipped from them to you.
Q. Is COD (Cash on Delivery) available?
A. Yes, it is available only in India. Customers from the rest of the world will have to use PayPal or Stripe payment gateway for placing their orders.
Q. How long will it take for my items to arrive?
A. It will usually take 7-15 business days for all orders to arrive based on the country you are from. Shipping times vary from product-to-product; based on demand and shipping location.
Q. Is shipping really FREE?
A. Yes, Shipping is Free Worldwide.
Q. Do you provide a refund or return in case I face any issue with the product?
A. Yes, we have our simple 15 days return and refund policy. Please read that here: https://formaltreat.com/policies/refund-policy
Q. How long will it take to receive a tracking number?
A. It will take usually between 2-3 business days.
Q. Where is your company located?
A. Delhi, India.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive confirmation after placing their orders (NOTE: Please contact us if you don't receive one within 24 hours)
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to firstname.lastname@example.org or you can directly DM us your concerns on our Facebook page and Instagram account.
Q. How can I pay?
A. We accept all Major Credit Cards, Debit Cards, PayPal, etc. We also do cash on delivery for Indian locations.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. How to cancel my order?
A. In the event you wish to cancel your order, please email us your order number at email@example.com (NOTE: Contact us within 24 hours if you wish to cancel your order)